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Terms & Conditions

Terms & Conditions
  • Information - if you make a booking by telephone than you must provide us with accurate informationas any mistakes in the information provided will result in a charge fee for correcting the information.
  • Special Meals - If you would like a specific meal (Non - Vegetarian, Vegetarian) than you must contact us or the airline before departure. If you have any allergies than you must alert the airline as we cannot guarantee of the meal provided.
  • Prices - All reservations & price are subject to availability at the time of booking. Flights are subject to availability and prices can change at any time. We will check the live availability and price, therefore please allow for changes to occur before your final price is confirmed.
  • Reconfirmation - Airlines schedules are subject to change without notice. It is therefore imperative that you check your flight timing when reconfirming your reservations. Flights should be reconfirmed with the applicable airline at least 72 hours before each onward flight. Failure to reconfirm your onward flights could result in your reservations being cancelled by the airline. Any cost arising from not reconfirming flights will be at your own expense. We also recommend that you recheck your first departure flight timings in case of last minute alterations.
  • Cancellations - If you need to cancel you booking than you must contact us immediately. Cancellation charges vary depending on the services booked and will be clearly stated at the time of booking. In all cases a minimum cancellation fee of GBP 100 will apply regardless of the value of the service cancelled.
  • Refunds - In some cases it may not be possible to offer any refunds for certain services such as air tickets once a booking has been made and the ticket is non - refundable. Administration fee of GBP 25 will apply on top of the cancellation/refund charge for every ticket. Refunds will not be paid until they have been received by us from the relevant airliner. In case of airline tickets refunds, it will normally take up to 6 - 8 weeks from the point the tickets are submitted for consideration to the airline.
  • Fluctuations - If any changes occur in air, fuel or other components then you will be notified and therefore will have to pay the extra charges. Please note that any such fluctuations will only occur should the airline or other supplier increase their prices
  • Responsibility - We shall not be held responsible for any loss, theft, damage, alterations, delays or changes arising from unforeseeable in the future like war or threat of war, civil action, industrial dispute including air traffic control disputes, terrorist activity, natural disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by airlines.
  • Validity - it is your responsibility to check that your passports are valid and up to date for travel to your chosen destination. The same applies for visa requirement for any country.
  • Check-In - the time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Please report to the check in desk of your specific flight 3 hours before the departure time.
  • We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
  • Health Requirements - we advise you to consult your doctor before travelling, so all the necessary vaccinations can be taken. You must inform also the airlines if you suffer from an illnesses, diseases and etc
  • As we act only as a booking agent for the third party suppliers of your Individual Components, we have no liability if they are deficient nor do we have any liability for loss, personal injury or death however incurred unless caused by our negligence.
  • Departure Taxes - It is not always possible to include all departure taxes on your ticket - in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.
  • Behaviour - if someone in authority for example, the pilot deems you not fit to travel than he/she may refuse to allow you on the aircraft, ship or train. This will only happen if you disturb or harm any other passengers. In the case, we cannot be held responsible. The same goes for if you incur damage to the airline or other passenger's properties.
  • Delays - are possible due to the vast majority of flights, trains and ships. Unfortunately if delays do occur than it is beyond our control and you should refer to your own travel insurance cover for any compensation.
  • Skylight Travel acts as an appointed agent of ATOL holders.
  • When you buy an ATOL protected flight from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong
  • I have read and understood the Terms and conditions and accept them on behalf of all passengers travelling, by each of whom I am authorised to make this booking. I am over the age of 18.